VAN THIEL & CO.
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LOGISTICS
Once designs are approved, our creative and engineering teams spend a great deal of time in Vietnam guiding sample building and sharing them with us at regular intervals. In production, VAN THIEL & CO. continues our hands-on, custom approach, especially when it comes to finishing, which we create in our own lab and never outsource.
Our large network of sources, as well as the close relationships we foster with our factories, allows us to negotiate the best possible cost for retailers.
This is a supply chain that enables speed, responsiveness and clockwork precision.
We integrate your systems with our own. This creates a seamless approach that eliminates cumbersome paperwork and reduces the potential for errors.
We also offer sophisticated digital interfaces including cloud-based ERP-standard software, which serves as the “data backbone” of the company and gives our employees, consultants, and designers access from anywhere in the world.
Because we oversee these interfaces and our entire supply chain every day, we’re able to manage all aspects of quality control and logistics so your expectations are met every step of the way — never compromising the artisanal, hands-on quality that our clients have come to expect.
Our customer support team speaks your language — in more ways than one.
VAN THIEL & CO. fosters a highly trained core of dedicated customer support professionals who take a personal approach to servicing your account. To understand what you want in a product, we must understand your culture and how it affects your perception of the industry.
We appreciate the cultural perspective you bring to the table. That’s why we cultivate a diverse, sophisticated international customer service team that understands your needs and can provide the highest level of service and support — from speaking a total of 10 languages to factoring in, literally and figuratively, where you are coming from and how we can best help you meet your goals.
Plus, our support team lives where our products are produced, which helps them stay closely connected throughout every step of your project.